Last updated: 28 July 2026
1. Who we are
This Privacy Policy explains how Radley Goods, operated by Omnino-IT, collects, holds, uses and discloses personal information when you visit radleygoods.com, contact us, create an account or make a purchase.
Legal entity: Omnino-IT
Trading name: Radley Goods
Registration number: 93893523
Address: M.A. de Ruyterstraat 3, 7556 CW Hengelo, The Netherlands
Email: info@radleygoods.com
Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements. This policy does not limit any privacy right that cannot lawfully be limited.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- identity and contact information, including your name, email address, telephone number, billing address and delivery address;
- order and transaction information, including products purchased, order history, refunds, returns and payment status;
- payment-related information processed by our payment providers. We do not generally receive or store complete payment-card details;
- account information, preferences and customer-service communications;
- reviews, photographs, videos or other content you submit;
- device and technical information, including IP address, browser type, device identifiers, operating system, time zone and cookie identifiers;
- usage information, including pages viewed, links selected, referring pages, searches and interactions with our website and advertising; and
- fraud-prevention, security and compliance information.
3. How we collect information
We collect information directly from you when you place an order, create an account, subscribe to communications, contact us, submit content or otherwise use the website. We also collect information automatically through cookies and similar technologies and may receive information from Shopify, payment providers, fulfilment partners, carriers, analytics providers, advertising platforms and other service providers.
If you provide personal information about another person, you must be authorised to provide it and should make this policy available to that person where appropriate.
4. Why we use personal information
We may use personal information to:
- operate, maintain and secure the website;
- process payments, accept orders and provide receipts;
- fulfil, deliver, track, return and refund orders;
- communicate about orders and provide customer support;
- manage accounts, reviews and customer preferences;
- detect and prevent fraud, abuse, security incidents and unlawful activity;
- comply with tax, accounting, consumer-protection and other legal obligations;
- analyse and improve our products, website, advertising and customer experience; and
- send marketing communications where permitted by law and consistent with your choices.
Where applicable, we rely on performance of a contract, compliance with legal obligations, legitimate interests or consent as the legal basis for processing.
5. Disclosure of personal information
We disclose personal information only where reasonably necessary for the purposes described in this policy or where authorised or required by law. Recipients may include:
- Shopify, which hosts and operates our e-commerce platform;
- payment processors, banks and fraud-prevention providers;
- manufacturers, suppliers, warehouses, fulfilment partners and carriers that process and deliver orders;
- customer-support, email, hosting, security and IT providers;
- analytics and advertising providers, including Google and other platforms we use;
- professional advisers, insurers, regulators, courts and law-enforcement bodies; and
- a purchaser or successor in connection with a genuine business sale, reorganisation or transfer.
We do not sell personal information for money. Some advertising or analytics disclosures may be treated as “sharing” or “targeted advertising” under particular laws. Where required, we provide a method to opt out.
6. Overseas disclosures and transfers
Radley Goods is operated from the Netherlands and uses service providers and fulfilment partners in multiple countries. Personal information may therefore be processed in Australia, the Netherlands, Canada, the United States, countries in Asia where suppliers or fulfilment providers are located, and other countries in which our service providers operate.
Privacy protections in another country may differ from those in Australia. Where required by applicable law, we take reasonable steps or use appropriate contractual or organisational safeguards for overseas disclosures and transfers.
7. Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide its platform, checkout, fraud-prevention and related services. For more information, refer to Shopify’s consumer privacy information and privacy policy.
8. Cookies and similar technologies
We use essential, functional, analytics, security, advertising and social-media cookies or similar technologies. Essential cookies support functions such as the cart, checkout, account access and security. Other cookies help us remember preferences, measure performance and provide relevant advertising.
You can manage cookies through our consent tools where available and through your browser settings. Disabling some cookies may affect website functionality. Our response to browser-based privacy signals depends on applicable law and available technology.
9. Direct marketing
We may send email or text marketing only where permitted by law. Consent to marketing is not a condition of purchase. You can unsubscribe through the link or instructions in a message or by contacting info@radleygoods.com. We may still send necessary transactional or service communications.
10. Data security
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. However, no online service or transmission method is completely secure.
11. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilment, customer service, fraud prevention, dispute resolution and legal, tax and accounting obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable law and technical limitations.
12. Access, correction and other privacy rights
Depending on applicable law and your location, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, objection, portability, withdrawal of consent or an opt-out from certain advertising uses.
Australian individuals may request access to or correction of personal information we hold about them. We may need to verify your identity before responding and may refuse or limit a request where permitted by law, in which case we will provide the legally required explanation.
Send requests to info@radleygoods.com. We will respond within the period required by applicable law.
13. Privacy complaints
If you have a privacy concern, email info@radleygoods.com with enough information for us to investigate. We will acknowledge and investigate the complaint and aim to respond within a reasonable time.
If you are not satisfied and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner. EEA residents may contact their local data-protection authority.
14. Children
Our website is not directed to children and we do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information improperly, contact us so we can investigate.
15. Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for independent third-party practices.
16. Changes to this policy
We may update this policy to reflect changes to our practices, technology or legal obligations. The updated version applies when published, subject to any notice or consent required by law. The “Last updated” date identifies the current version.
17. Contact
Contact
Radley Goods, operated by Omnino-IT
Email: info@radleygoods.com
Address: M.A. de Ruyterstraat 3, 7556 CW Hengelo, The Netherlands
Registration number: 93893523