Last updated: 28 July 2026
Currency
Prices for the Australian market are displayed and charged in Australian dollars (AUD), unless the website and checkout clearly show another currency before purchase. Your bank or payment provider may apply currency-conversion or international transaction fees. Those third-party fees are not charged or controlled by Radley Goods.
Prices and taxes
The product price, discounts, shipping charges and any taxes we are legally required to collect will be shown before you complete checkout. Standard shipping to Australia is currently free. The final total displayed at checkout is the amount Radley Goods will charge for the order, subject to any separate fee imposed by your own bank or payment provider.
Where Australian GST or another tax must be collected by us, it will be included in or added to the checkout total as required by law. We will not add an undisclosed mandatory charge after you place the order.
Accepted payment methods
We accept the payment methods displayed at checkout. These may include major credit or debit cards, PayPal, Shop Pay or another supported payment provider. Availability may depend on your device, location and checkout configuration.
Payment authorisation
By submitting payment information, you confirm that you are authorised to use the selected payment method, the information is accurate and you authorise Radley Goods and its payment providers to charge the checkout total.
Your payment method is normally authorised or charged when the order is placed. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. If we cannot accept or fulfil the order, we will cancel the affected amount and provide a refund where payment has already been taken.
Payment processing and security
Payments are processed by Shopify and supported third-party payment providers. We do not generally receive or store complete payment-card details. Payment information is handled using security measures provided by Shopify and the relevant payment processor, including encryption and PCI DSS controls where applicable.
No online payment system is completely risk-free. Contact us promptly if you believe a transaction involving Radley Goods is unauthorised.
Declined, reversed or pending payments
A payment may be declined, delayed, reversed or placed under review by your bank, payment provider or our fraud-prevention systems. We may delay fulfilment while payment or identity information is reasonably verified. If payment is not successfully authorised, the order may be cancelled.
We may request reasonable verification where an order presents a fraud or security risk. Failure to provide necessary verification may result in cancellation and a refund of any amount received.
Pricing and technical errors
We take reasonable steps to display accurate prices. If an obvious and genuine pricing, discount or technical error affects an order, we will contact you before fulfilment. We may offer the corrected price for your approval or cancel the affected item and provide a full refund. We will not rely on this provision arbitrarily or in a misleading manner.
Discounts
Any discount shown at checkout is applied before payment. A discount may be subject to clearly disclosed eligibility, product, expiry or usage conditions. Discount terms do not limit any right or remedy under the Australian Consumer Law.
Refunds
Approved refunds are returned to the original payment method unless another method is agreed or required by law. We normally process approved refunds within 7 business days. Your payment provider may require additional time to make the funds available. Refer to our Returns & Refunds Policy for more information.
Chargebacks and payment disputes
Nothing in this policy prevents you from making a legitimate payment dispute or exercising a statutory right. We ask that you contact info@radleygoods.com first where practical so we can attempt to resolve the issue. Fraudulent or abusive payment disputes may be contested using relevant order and delivery information.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Changes to this policy
We may update this policy from time to time. Changes apply prospectively when published and do not remove rights relating to an order already accepted, except where required by law or agreed with you.
Contact
Radley Goods, operated by Omnino-IT
Email: info@radleygoods.com
Address: M.A. de Ruyterstraat 3, 7556 CW Hengelo, The Netherlands
Registration number: 93893523