Last updated: 28 July 2026
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund and compensation for reasonably foreseeable loss or damage where required by law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
30-day change-of-mind returns
In addition to your rights under the Australian Consumer Law, Radley Goods offers a voluntary 30-day change-of-mind return period. You must contact us within 30 days after receiving the product.
For a voluntary change-of-mind return, the product must be unused, unworn and in substantially the same condition in which it was received, with original packaging, labels, accessories and components where reasonably possible. We may request photographs before authorising the return.
Products excluded from voluntary change-of-mind returns
Unless we state otherwise, change-of-mind returns may not be available for personalised or custom-made goods, perishable goods, downloadable products, or sealed hygiene products after the seal has been opened. Sale or discounted products are not automatically excluded from statutory remedies. These exclusions do not apply where a product is faulty, unsafe, damaged, materially different from its description or otherwise covered by a mandatory consumer right.
How to request a return
Email info@radleygoods.com with your order number, the product you wish to return, the reason for the return and photographs where reasonably relevant. If the return is approved, we will provide return instructions and the correct return address.
Do not return a product to the sender address shown on the parcel unless we expressly instruct you to do so. Unauthorised returns may be delayed or sent to the wrong facility.
Return shipping costs
For an approved voluntary change-of-mind return, the customer is responsible for the return shipping cost unless we agree otherwise. We recommend using a tracked service and retaining proof of shipment.
If a product is faulty, unsafe, damaged in transit, incorrect, materially misdescribed or otherwise fails to meet a consumer guarantee, Radley Goods will pay reasonable return shipping costs where required by the Australian Consumer Law.
Faulty, damaged, unsafe, incorrect or misdescribed products
Contact us within a reasonable time after discovering the issue. We may ask for your order number, a description of the problem, photographs or video where reasonably necessary, and for the product to be returned for assessment.
For a major failure under the Australian Consumer Law, you may be entitled to reject the goods and choose a refund or replacement, and may also be entitled to compensation for reasonably foreseeable loss or damage. For a failure that is not major, we may choose to repair or replace the product or provide another remedy within a reasonable time. Your rights depend on the circumstances and are not limited to 30 days.
Contact
Radley Goods, operated by Omnino-IT
Email: info@radleygoods.com
Address: M.A. de Ruyterstraat 3, 7556 CW Hengelo, The Netherlands
Registration number: 93893523